Frequently Asked Questions
Everything you need to know about your favorite teas and blends.
How should I store my loose leaf tea to keep it fresh?
To maintain optimal flavor, store your tea in a cool, dark place away from light, air, and strong odors. Our airtight tins are designed specifically for this purpose.
Does Harney & Sons offer free shipping?
Yes, we offer free ground shipping on all orders delivered within the contiguous United States. No minimum purchase is required.
What is your return policy for tea products?
If you are not completely satisfied with your purchase, you may return the item within 30 days of receipt for a full refund or exchange, provided the product is in its original packaging.
Are your tea bags compostable?
Yes, our classic paper tea bags are compostable. Our sachet line is made from food-grade nylon or sugarcane-based material, depending on the specific product line.
How can I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery status.
Do you offer international shipping?
We currently ship to select international locations. Shipping rates and delivery times vary by country and are calculated at checkout.