Returns & Exchanges
At Harney & Sons, we want you to be completely satisfied with your tea purchase. If you are unhappy with your order, we accept returns on most items within 30 days of delivery for a full refund or exchange.
Contact Support
Reach out to our customer service team via email or phone to initiate your return request and receive a Return Authorization number.
Pack Your Items
Securely pack the unused tea or teaware in its original packaging, ensuring the contents are protected for transit.
Label and Ship
Affix the provided return shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing